Under the Distance Selling Regulations you have the right to cancel any order you have placed with JJ85 Branded and receive a refund for the goods originally ordered. The goods ordered must be returned in their original condition and with the original packaging. Please note in the event of an order being cancelled prior to despatch you will receive a refund for both the goods and any delivery charge. If the order is cancelled after it has been received by you then the refund will be for goods and not for postage costs. Order cancellations need to be made by email to Customer Services within 14 working days of delivery. Please state the order number which can be found on your delivery note.
If you are not 100% satisfied with your purchase, you are required to return the item, or items, to us within 14 working days of receipt of the goods. Postal charges for the return must be borne by the customer regardless of whether the item was originally shipped with free delivery. On receipt, the return will be processed and a refund will be issued, excluding any original postal charges, to the card used in the original transaction. The item must be unworn and in its original condition with tags and original packaging. All garments must be free of fragrance and cosmetic or other marks.
As a matter of hygiene refunds and exchanges are not available on underwear or any other intimate items unless they are deemed faulty.
Exchange of products will take 1-2 working days to process from receipt of the item. Once the exchange has been processed it will be shipped using a 'Next Day' delivery service and you will receive an e-mail notifying you of the same. Please note, if you were charged postage on your original purchase and you require an exchange, you may incur further postal charges.
Please allow 3-5 working days from receipt of a return for us to process a refund.
Once you have received our confirmation email, please allow 3-5 working days for the refund to be credited to your account. This is dictated by your bank or card issuer and is outside of our control. (N.B Your refund will be credited to the same card with which you made your original purchase. If for any reason this is not possible, (i.e. the card has expired) we will send a cheque to your billing address within 2 working days or contact you for the new expiry date).
Your statutory rights are not affected.